Access and transport services
Manage dark fibre, wavelengths, point-to-point Ethernet, Ethernet NNI, DIA, broadband, and other connectivity types.
Connectivity service management
Manage connectivity products and services as one lifecycle
Trunkstar manages access and transport services, managed overlay products, and complex multi-component solutions. Every active service stays connected to its customer, supplier, product, dependencies, contract, order, support history, tasks, commercial terms, and billing context.
Beyond delivery
Activation is the beginning of the live service lifecycle
A delivered circuit or connectivity product continues to change throughout its commercial life. Customers request different capacity, contract renewals, migrations, or cancellation, while support and finance need the same service context.
Trunkstar provides a connected service record so teams can manage what happens after activation without falling back to unrelated tickets, task lists, spreadsheets, and billing notes.
Service and solution coverage
Model everything from a circuit to a composite managed solution
Managed overlay products
Keep IP services, CPE, subnets, hardware, licenses, and other overlays connected to their underlying services.
Composite solutions
Coordinate SD-WAN and other complex solutions whose hardware, licenses, connections, and capacity need to match.
Service changes
Use a structured workflow for every service event
Upgrades and downgrades
Manage changes to an active service while preserving its customer, supplier, product, contract, and commercial history.
Renewals
Keep renewal work connected to the current service and the terms that need to be reviewed or continued.
Migrations
Coordinate a move from the current service or product to its replacement with both sides of the change visible.
Cancellations and buyouts
Manage cancellation context and calculate the applicable buyout when a commitment ends early.
Support ticketing
Link every support conversation to the object it concerns
Trunkstar support tickets can be linked to any object in the lifecycle. A ticket can therefore retain direct context about a customer, project, quote, order, service, supplier, or other relevant record.
Comments and mentions let colleagues collaborate on the same record, keeping the conversation and the underlying service or commercial context together.
Task management
Give individuals and teams clear ownership
Tasks can be assigned to individuals or teams, include reminders, and stay alongside the workflow that requires action. Commercial, operational, support, and finance work can therefore share visible ownership.
Accountability and change history show who did what and when, while email logs preserve the communication sent from the workflow.
Connected commercial context
Carry service changes into negotiation and billing
A service event can require supplier price negotiation, a revised customer agreement, a buyout calculation, a one-time charge, a recurring billing change, or a credit. Trunkstar keeps these commercial consequences connected to the service event.
That shared context helps service, sourcing, sales, support, and finance work from the same record while permissions control which information and actions each role can access.
Frequently asked questions
Clear answers for connectivity teams
Which connectivity services and products can Trunkstar manage?
Trunkstar can manage dark fibre, wavelengths, point-to-point Ethernet, Ethernet NNI, DIA, broadband, and overlay products including IP services, CPE, subnets, hardware, and licenses.
How does Trunkstar manage an SD-WAN solution?
Trunkstar can represent SD-WAN as a composite solution and keep its hardware, licenses, access connections, and capacity requirements related across the commercial and service lifecycle.
What is connectivity service lifecycle management?
It is the structured management of an active connectivity service after delivery, including its customer, supplier, product, contract, support, tasks, commercial changes, and billing context.
Which service changes does Trunkstar support?
Trunkstar supports upgrades, downgrades, renewals, migrations, and cancellations.
Can Trunkstar calculate a service buyout?
Yes. Trunkstar supports buyout calculation when a service change or cancellation occurs before the current commitment ends.
Can a support ticket be linked to a service?
Yes. Support tickets can be linked to any lifecycle object, including a customer, project, quote, order, or active service.
Does Trunkstar include team task management?
Yes. Tasks can be assigned to individuals or teams, include reminders, and remain connected to the commercial or operational workflow that requires them.
Can teams comment and mention colleagues on a service record?
Yes. Comments can be attached to lifecycle objects, and mentions can notify colleagues or keep them involved in the work.
Can service changes affect billing?
Yes. Service changes can remain connected to recurring or one-time billing, credits, buyout calculations, and the commercial terms behind the change.
Keep exploring
Related Trunkstar resources
Order and delivery management
See how structured service records begin with accepted products, orders, and delivery.
Learn more →Telecom billing automation
Connect live service changes with recurring, one-time, and credit billing.
Learn more →Supplier pricing and negotiation
Manage supplier negotiations connected to active services and changes.
Learn more →Service lifecycle checklist
Use a practical checklist from activation through change and closure.
Learn more →Workflow collaboration and accountability
Keep tasks, tickets, comments, reminders, changes, and communication with their lifecycle context.
Learn more →