Branded customer journey
Sphera presents Qoolize's proposition while Trunkstar supplies the configurable engine.
Customer story: Qoolize
How Qoolize built Sphera with Trunkstar
Qoolize built Sphera with Trunkstar to simplify and centralize how companies search for, compare, commission, and manage internet connectivity worldwide.
Published by Trunkstar · Reviewed August 27, 2026
The challenge
Make global internet sourcing easier to use and easier to scale
Qoolize sells internet connectivity to operators, managed service providers, and value-added resellers. Researching options and sourcing quotes remained highly manual, while customers expected faster and more transparent answers.
Qoolize wanted a differentiated connectivity environment that could present current supplier options, support self-service, and manage more of the lifecycle without requiring the company to build every software foundation internally.
Why Trunkstar
Use a configurable telecom engine instead of starting from zero
Qoolize ruled out an internal build because it would have cost more and delayed market entry. Trunkstar already had a modular connectivity lifecycle engine and telecom implementation experience that could be configured around the Sphera proposition.
The collaboration combined Qoolize's view of the customer journey and global internet proposition with Trunkstar's sourcing, quoting, supplier-data, workflow, and white-label capabilities.
The implementation
Normalize varied supplier data behind one branded experience
Qoolize reports that the joint team developed the initial environment within six months. Supplier information arriving through APIs, spreadsheets, and portal workflows was standardized for use in a consistent interface.
Sphera lets users enter a location, see relevant internet service providers, review pricing, and begin the provisioning journey. Ordering and delivery visibility extend the experience beyond search and comparison.
Multiple supplier formats
The environment brings API, spreadsheet, and portal-derived inputs into a more consistent model.
Lifecycle workflow
Search and comparison connect with quoting, ordering, delivery, and management steps.
Global reach
A platform expanded after launch
At launch, Sphera integrated more than 350 last-mile providers and APIs and enabled quoting and ordering across more than 75 countries on five continents.
The platform standardized ISP data across more than 100 countries during its initial development and later expanded ISP sourcing support to more than 120 countries.
The lesson
Differentiate the customer proposition without rebuilding the lifecycle engine
The Sphera story is a practical build-versus-configure example. Qoolize retained control of the proposition, customer journey, provider relationships, and roadmap while using Trunkstar to accelerate the repeated software foundations behind connectivity management.
For other providers, the relevant question is not whether to copy Sphera. It is which sourcing, quoting, ordering, integration, and presentation capabilities should be configured around their own business model.
Frequently asked questions
Clear answers for connectivity teams
What is Sphera?
Sphera is Qoolize's bespoke connectivity management environment for searching, comparing, commissioning, and managing internet connectivity, developed with Trunkstar.
How quickly was Sphera developed?
The initial Sphera platform was developed within six months.
How broad is Sphera's supplier reach?
Sphera launched with more than 350 last-mile providers and APIs across more than 75 countries, and later expanded ISP sourcing support to more than 120 countries.
Is Sphera a white-label Trunkstar environment?
Yes. Sphera is Qoolize's branded connectivity platform, powered by Trunkstar's configurable lifecycle engine.
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